Please allow 24-72 hours for your order to be processed.
We offer complimentary FedEx Ground® shipping for domestic orders, and FedEx shipping for international orders. Duties and taxes are the responsibility of the customer. You can track parcels via the FedEx websites.
Pre-order status relates to an item which you are able to purchase in preview from the new collection or as limited edition. This typically means that the item is still in production when ordered and is not immediately available in our fulfillment center at that time. Once at checkout please verify if the product is in pre-order status and the estimated ship date associated with this item. If an order contains a pre-order item, the entire order will not ship until all items are in stock unless otherwise specified to our customer service team. Partial fulfillment of international orders is not available at this time. Expected ship dates may vary for pre-orders and are subject to change.
All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments.
Exchanges & Returns (U.S.)
To initiate an exchange or return please make sure you meet the following requirements:
- The exchange or return must be generated within 14 days of order fulfillment and shipped back within 7 days of initial request.
- The item must be in its original condition. This means we will only accept your exchange if the item was not worn or altered.
- The exchange or return must include the item’s original packaging and attached tags. Please make sure to include the original shoe box, as this is considered part of the product.
Initial shipping fees are non-refundable. All domestic and international return fees are the responsibility of the customer. We are currently unable to accept international exchanges.
International Returns (Outside U.S.)
To initiate a return, please reach out to firstname.lastname@example.org for further assistance.
- All international return fees are the responsibility of the customer.
iL FRATELLINO reserves the right to reject returns that do not comply with our return policy. Returns that do not follow our policy may be sent back to the original shipping address at our discretion.
Once your return is received and inspected, we will proceed to send you an email to confirm receipt of item in addition to the status of your refund, whether approved or rejected.
If approved, a refund will be processed and a confirmation will be sent to the email address provided at check out. Once processed, a credit will be issued to your original method of payment within 3-5 business days of receiving your return. Please note your bank or financial institution might require additional time to process the refund to your account.
Items denoted as 'Final Sale' are not eligible for return or exchange. No refunds will be made on final sale merchandise.
How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
Can I get a refund if I don't like my order or if it doesn't fit?
Please ensure you try on your shoes on a soft surface, any shoes returned back to us with damaged or marked soles, cannot be refunded or exchanged.
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly to the card/account you paid from originally. It may take a few days to re-appear into your account once your refund has been processed.
Will I have to pay additional taxes and duties?
All orders which are despatched to a customer in the UK may be liable for additional duties and taxes.
All USA orders will not be liable for additional duties if the total order value is below $800 USD.
All EU orders will not be liable for additional duties and taxes.
All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery.
Handle & Care
Hand wash all shoes and do not place in the washing machine. All white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible.
Please contact us with questions related to your order at: email@example.com